The Hospitality industry has gone through a tremendous change over the last decade. Hospitality companies are increasingly using information technology to build greater efficiency, productivity, service quality and profitability.

Traditionally, customer choice was affected by factors such as price, location, and personal service. However, the changing paradigms in various aspects of consumer behavior give rise to the fact that the expectations of consumers from the hospitality industry must also have undergone a drastic change. The hospitality industry comprises of various segments within the industry,  such as hotels, restaurants, ticket booking, travel and tourism.

The Hospitality industry marketers have become Internet savvy and believe that the Internet is the greatest direct-to-consumer medium ever created. The Web has become the perfect platform for the direct sales efforts to take place proactively. Today, the Hospitality industry players have realized and are exploiting the Web's true potential to serve its customers in the best possible manner.

At Espire, we also identify some specific actions that the Hospitality industry needs to take, independent of the technology and product selection, in order to achieve a rational process for technology procurement, adoption, and renewal.

Espire in Hospitality Industry
In the field of Hospitality Espire has a proven track record of implementing various software development, maintenance, support and reengineering projects. We have carried out an in-depth analysis to tap the potential of IT in the Hospitality industry and serve our customers in a better way. Our services and solutions have changed the way the Hospitality industry works and have helped it provide efficient and cost-effective solutions of high quality to the customers.

Espire offers numerous solutions in the field of hospitality:

• E-business and Mobile Applications:  In today’s world, the Hospitality industry is primarily dependent upon online booking systems and online payment systems to expand its reach and manage all financial aspects. In the technology front, e-business and mobile computing will continue to dominate this industry and we will strive to use these technologies to provide the Hospitality sector with value added services.
  We, at Espire, have a flexible framework in place that will provide various attributes to the Hospitality industry ranging from publicity campaigns and information distribution to online reservations and bookings.
• Customer Relationship Management (CRM):  Customer Relationship Management (CRM) has received a lot of attention over the last few years, and rightly so, in Hospitality sector.In addition to managing customer relationships though, technology and other business relationships need equal attention. Our consulting services, implementing 360 degree CRM applications, are designed to cater to the Hospitality industry in its improvisation initiatives. Thanks to Espire’s CRM implementation, many companies associated with the Hospitality industry saw a significant improvement in the multi-level communication within the organization, which optimized the customer service process by many folds.
• Integrated Application: An Integrated Application has been developed by Espire for customers to facilitate the vertical integration of suppliers, distributors and all end users. These applications offer a comprehensive reservation, and back office management functionalities with the added value of linking the reservation system with Web-based reservation exchanges. It deals with an on-line room booking and inventory management system for hotels. It can also be connected to existing hospitality systems for a broader customer base.
• Website Development and Content Management System: Website Development and Content Management System is another service offering, which caters to the needs of this segment, where Espire has the expertise to provide comprehensive solutions. Espire has developed corporate Web sites for a number of customers in the Hospitality segment to provide the product information online. This makes it easy for customers, vendors and suppliers to find, book, and pay for the client's products. These include features like online reservations, payments and a whole suite of services online.
• Espire also provides Website Maintenance and Administration services once it is developed. Today's need is to have a user-friendly system in place so that even non-technical staff can manage the contents dynamically as and when required without going into the intricacies involved in development of the Web site. This is actually what a content management tool helps the organizations achieve and all the development in Espire is carried out using Content Management tools.