Over the past years, continuous advancements in technology have compelled the Travel and Tourism industry to undergo a rapid transition. Other factors inducing this change have been the growing market competition and the ever emergent importance of the Internet in every aspect of the business. As the need for globalization arises, every Travel & Tourism company is seeking robust and flexible online solutions with integrated features. It has been quite some time that the Travel & Tourism sector gained the status of an industry,  and tremendous developments have taken place in the Travel and Tourism industry ever since.

The Travel and Tourism industry is going through a phase of tremendous growth, in view of which the insatiable requirement of the industry’s infrastructure is of high magnitude. Being the largest industry in the world makes it essential that the most advanced bespoke applications be designed and implemented to aid its functioning. At Espire, we understand that the Travel & Tourism industry has to be managed responsibly. Hence we have identified the key aspects that this industry needs to take into account, independent of the technology and product selection, in order to manage the tasks and processes.

Espire in Travel and Tourism
In the field of Travel and Tourism Espire can proudly boast of various software developments,  maintenance, support and reengineering projects. We have carried out an in-depth study has been carried out for identifying the potential of IT in the Travel & Tourism industry, to serve our customers in a better way. Beyond the Internet, wireless devices equipped with mobile commerce capabilities and easy access to key guest and operational data have changed the way the Travel & Tourism industry works and the service levels it is capable of providing to the tourists and guests.

The following section showcases the various Travel and Tourism projects that Espire has under its belt:

• E-business: In today’s world, the Travel and Tourism industry is primarily dependent upon online booking systems and online payment systems to expand its reach and manage all financial aspects. In the technology front, e-business and mobile computing will continue to dominate this industry and we will strive to use these technologies to provide the Travel & Tourism sector with value added services.
  We, at Espire, have a flexible framework in place that will provide various attributes to the Travel and Tourism industry ranging from publicity campaigns and information distribution to online reservations and bookings.
  

• CRM: Customer Relationship Management (CRM) has received a lot of attention over the last few years,  and rightly so,  in Travel & Tourism sector. In addition to managing customer relationships though, technology and other business relationships need equal attention. Our consulting services, implementing 360 degree CRM applications, are designed to cater to the Travel & Tourism industry in its improvisation initiatives. Thanks to Espire CRM implementation, many companies associated with the Travel & Tourism industry saw a significant improvement in the multi-level communication within the organization, which optimized the customer service process by many folds.
  
  Espire operates a global CRM strategy for a leading UK based tourism organization, which has been implemented in its 36 international markets in addition to the domestic market.
  
  

• Website Development and CMS: Espire has developed an integrated application for customers to facilitate the vertical integration of suppliers, distributors and all end users. These applications offer a comprehensive reservation, and back office management functionalities with the added value of linking the reservation system with Web-based reservation exchanges. It deals with an on-line room booking and inventory management system for hotels. It can also be connected to existing hospitality systems for a broader customer base.
  
  Another service offering, which caters to the needs of this segment, is Website Development and Content Management System where Espire has the expertise to provide comprehensive solutions. Espire has developed corporate websites for a number of customers in the Travel & Tourism segment to provide the service, place and tour information online. This makes it easy for tourists to find, book, and pay for the client's offerings. These include features like online reservations, payments and a whole suite of services online.