In today's global economy the cost involved in acquiring a new customer is multifold as compared to the cost of retaining an old one. Hence it is important that your customer interaction is managed in the best possible way.

Espire provides Fortune 1000 companies with a truly global approach to customer care - along with the right mix of people, quality-control processes and forward-thinking technology - to deliver the unparalleled customer care and back-office support that you and your customers expect.

Contact Information Services at Espire are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services.

Our comprehensive infrastructure, sophisticated training programs for our global contact centers, and strong in-house IT expertise assure you of the following benefits:

• Significant Cost Savings Improved Customer Satisfaction and Brand Equity
• Guaranteed Service Level Agreements (SLAs)
  
  

	Customer Support Services 24/7 customer service center to handle queries and manage customer concerns through phone, email and chat. Telesales & telemarketing outsourcing services target interaction with prospective customers.
	Employee IT Helpdesk Services Technical problem resolution and support for corporate employees.  Tier 1 and 2 multi-channel support across a wide range of applications, system problem resolutions, office productivity tools support & IT operational issues.

What We Bring To You
Espire is a specialist customer interaction company. With our comprehensive technology insight and relevant exposure with in-bound, out-bound and management of customer interaction - as well as being astute to commercial demands, Espire can align your business demands with technology to achieve optimal results.

The company is committed to continuing delivering outstanding customer care and technical service, as an outsourcing partner who could:

• Ramp up quickly to meet growing volume requirements, while maintaining high-quality service levels. The outsourcing provider would need to secure qualified agents, adequate space, and skilled management within a short timeframe.
• Provide full front- and back-end technical support.

Espire’s agent-assisted service channels use a variety of tools to provide live agent interaction with your customers. Espire' live agent-assisted service offers you and your customers a number of advantages due to the immediacy of the interaction and the ability of well-trained agents with vertical specialization to react to individual circumstances. Being one of India's most renowned offshore BPO services providers, we create long-term value for our clients by investing heavily in technology, quality, infrastructure and processes. We customize specific solutions to meet specific needs of our clients and work towards a win-win partnership with our clients.

Inbound Tele Services
Espire provides off shore contact center solutions to clients across the globe. We are one of the first companies to establish a fully operational international Contact Center from India.

Espire’s world-class call processing and telecom systems have features such as call routing which allows the system to perform a scan to track available agents instantly and route each call to an agent most appropriately skilled for the same.

Our operating centers receive customer calls over dedicated international private leased circuits.
We can both knowledge and expertise to handle calls related to various products, services or processes spread across industries.

The inbound Tele-services include the followings:

• Customer Service: Application / Claims processing, Subscription services, Billing queries, etc.
• Sales and Order Fulfillment: Order taking, Sales closures, Up-selling and Cross-selling
• Help Desk: Troubleshooting for products and services
• Inquiry Service: Product information requests, Dealer locator service, ATM / POS locator service, etc.

Outbound Tele Services
We have got a robust infrastructure to manage campaigns for our clients. Espire manages a broad range of outbound services its clients across various industry segments.

Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc. Examples of this service include outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit/debit cards.

Our Outbound tele-services include:

• Sales: Telemarketing services, Lead generation / qualification, Prospecting, Promoting new services or products
• Credit Management: Credit authorization, Credit verifications, Collections, etc.
• Verification Services: 3rd party verification service, Insurance verifications, Employment verification
• Market Research: Research surveys, Opinion surveys, etc

Our outbound contact center experts are up to date with issues like real time management of the dialer. We absorb as much learning as possible from your existing contact center, to ensure a shorter learning curve for the basics of your operation.

E-Response Services
eResponse is a Web Application Service which provides the quickest, most flexible, and cost effective way of delivering your web based survey or form across the internet.

eResponse is used by companies who wish to make more effective decisions. Forms, polls, and surveys may be built quickly and effectively by anyone in the company, and results can be viewed immediately in real time, and in graphical format.
Our dedicated eResponse Agents, take care of all your needs

Web-Based Services
The key differentiator for the success of any web based services is the personal touch that is offered.

The ever-increasing need to attract and retain customers online has emphasized the need for consistent, timely and customized service requirements for each individual.
By outsourcing online customer service with Espire, you ensure high quality, flexibility, scalability, advanced technology and a commitment to excellence in service.

Our partnership with technology leaders and our in-house project implementation expertise result in customized services designed for demanding and successful businesses.

The following sections define our Web enabled services:

• E-mail Management: We at are committed to managing your e-mail traffic. Our e-mail management system is capable of generating high quality, prompt and accurate replies to your customer's e-mail. We are able to quickly and efficiently analyze, and respond to any of your customer queries.
• Chat Support: Live Chat enables the agents to provide customers with web collaboration and co-browsing assistance. An agent and the customer can share the same screen in web collaboration, while co-browsing offers an agent the ability to push screens to the visitor.
• Technical Help Desk Services: Technical Help Desks spend an inordinate amount of time resolving routine queries. Staffing challenges and an increasingly mobile workforce are making companies turn to third parties to manage their help desks.